JPMorgan Chase
Customer Success Manager - Data Platforms
Columbus, OH · Manager · Full-time · Posted Jul 9, 2026
- Experience
- 5+ years in customer success roles in product or technology; 7+ years in program management, product management, analytics, communications, or a related operational leadership discipline.
- Education
- Bachelor's degree in an analytical, business, communications, or finance-related field — or equivalent practical experience that tells a compelling story.
About the job
Manages customer relationships and adoption for data platforms, guiding onboarding, gathering user feedback, and coordinating platform operations and AI-enabled workflows.
What you'll do
- Drive product adoption, expansion, and retention through account meetings, demonstrations, onboarding, and customer support.
- Track success metrics and user feedback to inform product priorities and connect platform outcomes to business impact.
- Lead AI-enabled workflow adoption and coordinate program execution, stakeholder communications, and operational changes.
What they ask for
- 5+ years of experience or equivalent expertise in customer success roles in product or technology.
- 7+ years of experience in program management, product management, analytics, communications, or a related operational leadership discipline.
- Bachelor's degree in an analytical, business, communications, or finance-related field — or equivalent practical experience that tells a compelling story.
- Advanced proficiency in Microsoft Excel and PowerPoint.
Nice to have
- Experience in a business to business (B2B) environment or as a colleague in a customer environment.
- Prior experience as a Customer Success Manager, Business Manager, or Chief of Staff in a technology or data-driven organization.
Tools
Microsoft Excel, PowerPoint
AI focus
Lead adoption of AI-enabled workflows, aligning with governance and driving meaningful productivity gains.
Model-written summary · the original posting is authoritative