JPMorgan Chase
Customer Success Senior Associate - WorkSmarter
$91K–$132K
NY · Senior · Full-time · Posted Oct 28, 2026
- Experience
- 4+ years in one of the listed fields; no alternative stated.
About the job
Leads customer engagements with senior leaders to improve workplace practices, increase adoption of workplace technologies, and deliver measurable outcomes.
What you'll do
- Lead end-to-end engagements, including discovery, delivery, adoption, follow-up, and measurement.
- Advise executives on productivity, collaboration, and AI-enabled ways of working; design presentations, workshops, and adoption plans.
- Coordinate delivery partners and build reusable adoption playbooks, while managing priorities and guiding junior team members.
What they ask for
- 4+ years of experience in Customer Success, Management Consulting, Strategy, Transformation, Financial Services, or Technology, supporting complex customer or stakeholder needs.
- Strong strategic problem-solving skills and ability to turn ambiguous challenges into recommendations and action plans.
- Executive presence and communication skills, including experience engaging senior leaders, facilitating leadership teams, and presenting to large audiences.
- Experience leading stakeholder engagements through delivery and adoption, and with change management, customer adoption, or technology enablement programs.
Nice to have
- Strategic Customer Success or consulting experience supporting senior leaders and complex organizations.
- Working knowledge of Microsoft 365, Copilot, Zoom, and other productivity tools, with hands-on AI experience.
Pay
$91,200.00-$132,000.00 (base salary; currency not stated)
Tools
Microsoft 365, Copilot, Zoom
AI focus
Advises on adopting AI-enabled ways of working and applying AI to business challenges.
Model-written summary · the original posting is authoritative