JPMorgan Chase
Delivery & Transformation Lead - Marketing Channels - Vice President
Wilmington, DE · Director · Full-time · Posted Oct 27, 2026
- Experience
- No years specified.
- Education
- Bachelor's degree in Business, Information Systems, Technology, Marketing, Project Management, or a related field.
About the job
Leads marketing execution delivery and transformation, establishing governance, platform standards, and scalable operating models while improving efficiency and supporting AI-enabled workflows.
What you'll do
- Oversee execution readiness, delivery governance, prioritization, risks, dependencies, and status reporting for strategic initiatives.
- Establish Salesforce Marketing Cloud standards and lead workstreams for platform modernization, self-service, insourcing, automation, and journey improvements.
- Improve operational efficiency through metrics, reusable frameworks, automation, and AI-assisted workflows while maintaining controls and compliance.
What they ask for
- Bachelor's degree in a related field.
- Proven experience leading large-scale marketing operations, delivery, transformation, or program management initiatives.
- Strong understanding of Salesforce Marketing Cloud, customer journey orchestration, marketing technology, and related operations.
- Experience managing cross-functional initiatives and establishing governance, operational processes, standards, or controls in complex enterprise environments.
Nice to have
- Salesforce Marketing Cloud certifications or advanced knowledge of SFMC architecture, Journey Builder, Automation Studio, Data Extensions, AMPscript, and deployment processes.
- Experience with marketing transformation, AI-workflow governance, or Agile delivery.
Tools
Salesforce Marketing Cloud, Journey Builder, Automation Studio, Data Extensions, AMPscript
AI focus
Supports adoption and governance of AI-enabled workflows and AI-assisted solutions to improve marketing operations and reduce manual effort.
Model-written summary · the original posting is authoritative