Director of Site Reliability Engineering

What you'll do

• Set global production-engineering strategy, service ownership, regional operating routines, and continuity expectations.
• Govern portfolio reliability, incidents, changes, controls, and executive reporting; translate service and client evidence into priorities and corrective actions.
• Sponsor automation and toil reduction, govern AI-assisted workflows, and build and develop a high-performing global organization.

What they ask for

• 7+ years building, operating, troubleshooting, and improving production software, platforms, or infrastructure at scale; Bachelor's degree required.
• Strong software-engineering fundamentals, including programming or scripting, APIs, automated testing, code review, version control, and CI/CD.
• Experience designing and operating distributed production systems and applying SRE practices in regulated environments.
• Experience leading technologists or SRE teams, managing major incidents and service recovery, and evaluating or governing agentic AI capabilities for software-engineering or SRE workflows.

Nice to have

• Experience supporting multinational merchants and merchant-services clients, including knowledge of acquiring, card and digital payment processing, and related services.
• Experience leading transformation or change and developing talent in a high-performance culture.

Tools

APIs, CI/CD, metrics, logs, traces

AI focus

Govern enterprise-authorized AI-assisted workflows and evaluate, build, or govern agentic AI for software-engineering or SRE workflows, with bounded tool access, human validation, data protection, testing, monitoring, and auditability.