JPMorgan Chase
Executive Director - Alternate Payments Operations
Tampa, FL · Director · Full-time · Posted Sep 25, 2026
- Experience
- 10+ years of leadership experience in the stated or related financial services operations functions.
- Education
- Bachelor's degree required; advanced degree preferred.
About the job
Leads global operations for Kinexys and eWallet, setting strategy and overseeing service delivery, risk, controls, scalability, and operational transformation.
What you'll do
- Own the operational lifecycle and performance for Kinexys and eWallet, including payment processing, settlements, investigations, reconciliations, and client service.
- Set operational strategy and build scalable operating models, governance, performance metrics, and workforce plans.
- Maintain risk, controls, and regulatory compliance while driving operational readiness, issue remediation, and process improvement.
What they ask for
- 10+ years of leadership experience in Payments Operations, Transaction Banking Operations, Treasury Services, or related financial services operations functions.
- Significant experience managing end-to-end payment operations in a high-volume, mission-critical environment.
- Knowledge of payment lifecycles, cross-border payments, foreign exchange transactions, ISO 20022 messaging standards, operational risk, controls, and regulatory compliance.
- Bachelor's degree required.
Nice to have
- Experience with digital or real-time payments, blockchain-enabled payments, tokenized deposits, or distributed ledger technologies.
- Experience with automation, workflow orchestration, artificial intelligence, or data analytics in operations; MBA or advanced degree preferred.
Tools
ISO 20022
AI focus
Preferred experience implementing artificial intelligence solutions within operations organizations.
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