JPMorgan Chase
Executive Director, Chase Auto High Net Worth Concierge
$143K–$245K
Columbus, OH +2 · Director · Full-time · Posted Oct 20, 2026
- Location
- Columbus, OH
Plano, TX
Houston, TX - Experience
- Significant experience required; no specific number of years stated.
About the job
Leads the design, launch, and ongoing management of a premium auto-financing concierge service for high-net-worth clients, with a focus on client experience, loan conversion, funding execution, and risk controls.
What you'll do
- Build and scale the concierge operating model, including referral intake, eligibility triage, documentation, underwriting handoff, funding, and follow-up.
- Lead and develop the concierge team; partner across business, risk, operations, legal, compliance, product, and client channels.
- Set service standards, metrics, dashboards, governance, and executive reporting; identify opportunities to automate workflows.
What they ask for
- Significant experience in consumer lending, auto finance, underwriting, credit operations, premium servicing, client coverage, or financial services operations.
- Strong understanding of underwriting, credit decisioning, documentation, fulfillment workflows, and operational controls.
- Proven ability to lead complex cross-functional initiatives from strategy through execution and build or manage high-touch service teams.
- Experience using dashboards, scorecards, funnel metrics, SLA reporting, and performance insights to manage a business.
Nice to have
- Experience in auto lending, direct-to-consumer lending, private client servicing, affluent / HNW segments, dealer services, mortgage fulfillment, wealth-adjacent lending, or executive escalations.
- Experience with process improvement, automation, workflow tooling, CRM, or digital lending transformation.
Pay
Columbus, OH: $143,000.00-$240,000.00 USD base salary; Plano, TX: $147,000.00-$245,000.00 USD base salary; Houston, TX: $147,000.00-$245,000.00 USD base salary
Tools
dashboards, scorecards, CRM
Model-written summary · the original posting is authoritative