JPMorgan Chase
Executive Director, Client Experience Strategy
$171K–$265K
New York, NY · Director · Full-time · Posted Oct 31, 2026
- Experience
- 10+ years in product strategy, consulting, or client operations, with a focus on High Net Worth and/or concierge-driven offerings.
About the job
Defines and executes High Net Worth Card and Concierge experience strategy, including servicing journeys, premium partnerships, and scalable fulfillment models.
What you'll do
- Set the servicing strategy and roadmap across phone and digital journeys for Card, Fraud & Disputes, and Concierge/Travel.
- Develop and manage concierge partner and fulfillment strategies across dining, events, entertainment, travel, and lifestyle services.
- Build client feedback mechanisms and collaborate with banking, wealth, and operations partners to improve experiences and support portfolio growth.
What they ask for
- 10+ years of experience in product strategy, consulting, or client operations, focused on High Net Worth and/or concierge-driven offerings.
- Strong understanding of High Net Worth client profiles, client journeys, and P&L dynamics.
- Leadership and influencing skills, including collaboration across matrixed teams and with internal and external stakeholders.
- Excellent written and verbal communication skills, including preparing executive-level deliverables.
Pay
USD 171,000.00-USD 265,000.00 base salary
Model-written summary · the original posting is authoritative