JPMorgan Chase
Executive Director, Client Success Team Lead - Chase Media Solutions
$190K–$275K
New York, NY · Director · Full-time · Posted Sep 29, 2026
- Experience
- 10+ years
- Visa sponsorship
- Applicants must be authorized to work for any employer in the US. The employer cannot provide immigration sponsorship or take over sponsorship of an employment visa at this time.
About the job
Leads Chase Media Solutions’ client success organization to grow revenue and retention, improve client outcomes, and strengthen service models for brands and agencies.
What you'll do
- Scale the client success function and lead client success managers.
- Partner with sales and cross-functional teams to win, retain, and grow clients and improve service delivery.
- Use client feedback and market trends to inform strategy, product improvements, and issue resolution.
What they ask for
- 10+ years of account management leadership experience within the digital media or performance marketing industry.
- Demonstrated ability to build, inspire, and manage high-performing, scalable client success teams.
- Deep understanding of the digital media landscape and account management’s role in delivering client solutions.
- Strong cross-functional collaboration, communication, executive presentation, and relationship-building skills.
Pay
$190,000.00-$275,000.00 USD base salary
Model-written summary · the original posting is authoritative