JPMorgan Chase
Executive Director, Customer Experience Core Product - Benefits Platform
$180K–$285K
New York, NY · Director · Full-time · Posted Oct 16, 2026
- Experience
- 10+ years in relevant product disciplines.
About the job
Leads the strategy, roadmap, and modernization of Chase’s Benefits Platform, enabling reusable benefits capabilities and customer experiences across Card portfolios and digital channels.
What you'll do
- Define platform strategy and roadmaps for benefits catalog, eligibility, enrollment, tracking, personalization, communications, APIs, and data capabilities.
- Partner with Product, Technology, Architecture, and other teams to modernize services, improve reuse, and align platform investments and outcomes.
- Lead and develop product managers, establishing domain ownership, governance, and measures for platform performance.
What they ask for
- 10+ years of experience in product strategy, platform product management, digital product leadership, technology-enabled product development, or related product disciplines.
- Experience defining and executing strategies for large-scale platforms, APIs, data products, shared services, or technology-enabled product ecosystems.
- Strong people leadership experience developing high-performing product teams and leaders.
- Experience partnering with Engineering and Architecture on platform modernization, system design, API strategy, data capabilities, resiliency, and technical sustainability.
Nice to have
- Experience in financial services, credit cards, banking, payments, loyalty, rewards, benefits, offers, travel, or fintech.
- Experience with AI-enabled capabilities, automation, or advanced analytics.
Pay
$180,500.00-$285,000.00 USD base salary
Tools
APIs, service-oriented architecture, event-driven systems, microservices, enterprise data products
AI focus
Preferred experience includes leveraging AI-enabled capabilities, automation, or advanced analytics to enhance platform products, product development, or customer experiences.
Model-written summary · the original posting is authoritative