JPMorgan Chase
Executive Director, Rewards Customer Experience Product Manager
$180K–$285K
New York, NY · Director · Full-time · Posted Oct 30, 2026
- Experience
- 10+ years in product management, digital strategy, or customer experience leadership.
- Education
- Bachelor’s degree; an advanced degree (for example, MBA) is preferred.
- Visa sponsorship
- Applicants must be authorized to work for any employer in the US. The employer is not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time.
About the job
Defines and delivers the digital rewards customer experience, leading strategy, roadmap, and cross-functional execution to improve customer engagement and outcomes.
What you'll do
- Set and execute the rewards experience vision, strategy, and multi-year roadmap.
- Use customer research and analytics to prioritize improvements and measure results through objectives, key results, and performance metrics.
- Lead cross-functional delivery and develop a team of product managers.
What they ask for
- 10+ years of experience in product management, digital strategy, or customer experience leadership.
- Experience scaling customer-facing digital products across web and mobile, and leading teams delivering digital customer journeys.
- Experience using customer-centered design, experimentation, product discovery, and data insights to prioritize and measure outcomes.
- Bachelor’s degree.
Nice to have
- Advanced degree (for example, MBA).
- Experience in rewards, loyalty, or customer engagement platforms.
Pay
USD $180,500.00-$285,000.00 base salary
Tools
artificial intelligence (AI)
AI focus
Evaluate and apply emerging technologies, including AI-enabled experiences and personalization, where appropriate.
Model-written summary · the original posting is authoritative