JPMorgan Chase
Executive Director - Senior Technical Account Manager - Data and AI Fusion Platform
$180K–$285K
New York, NY +1 · Director · Full-time · Posted Oct 23, 2026
- Location
- New York, NY
Jersey City, NJ - Experience
- 10+ years; alternatives are equivalent expertise driving roadmaps and enablement of complex platform products, or 10+ years in specified technical, delivery-oriented roles.
About the job
Leads technical engagement and delivery for internal customers adopting JPMorgan Chase’s data and AI platform, translating requirements into governed, production-ready solutions.
What you'll do
- Own customer success and delivery plans, adoption metrics, and operating cadence across assigned customer organizations.
- Lead technical discovery, requirements translation, and coordination with product, engineering, SRE, and operations teams.
- Manage customer-impacting escalations, communications, and durable remediation, including root-cause analysis and prevention.
What they ask for
- 10+ years of experience or equivalent expertise driving roadmaps and enablement for complex platform products, or 10+ years in technical, delivery-oriented roles supporting complex platform products.
- Demonstrated ability to lead execution across teams without direct authority, including program leadership, dependency management, and escalations.
- Ability to independently lead technical deep dives and produce high-quality requirements.
- Strong technical foundation across data and AI platforms.
Nice to have
- Experience in B2B, SaaS, or technology environments supporting enterprise-scale internal platforms.
- Advanced knowledge of product development life cycle, technical design, data analytics, platform adoption, change management, or operating model design.
Pay
USD 180,500.00-$285,000.00 base salary (New York, NY); USD 180,500.00-$285,000.00 base salary (Jersey City, NJ)
Tools
Data, Knowledge, Generative AI, Agentic AI, Traditional AI, Analytics
AI focus
Supports adoption and production scaling of data and AI platform capabilities, including AI solutions.
Model-written summary · the original posting is authoritative