JPMorgan Chase
Experience Design, Business Banking Insurance - Vice President
Columbus, OH · Director · Full-time · Posted Oct 6, 2026
- Experience
- 5+ years in UX/UI design, product design, service design, or related roles.
About the job
Leads end-to-end experience design and UX research for Business Banking Insurance, shaping accessible customer experiences and guiding cross-functional product teams from discovery through delivery.
What you'll do
- Design and deliver end-to-end experiences, including service flows, wireframes, prototypes, and high-fidelity UI.
- Plan and conduct UX research, translate findings into experience strategy, and validate designs through iterative testing.
- Partner with product, technology, and analytics; champion accessibility, mentor designers, and use AI responsibly in the product development lifecycle.
What they ask for
- 5+ years in UX/UI design, product design, service design, or a related role, with ownership of end-to-end outcomes.
- Demonstrated ability to plan and execute UX research and connect findings to design decisions and measurable outcomes.
- Portfolio showing journey thinking and interaction/UI craft, including prototypes and shipped work.
- Experience creating customer-centered experience strategies and working iteratively with cross-functional teams; strong knowledge of inclusive design and accessibility.
Tools
WCAG, APIs/microservices
AI focus
Use AI responsibly in the product development lifecycle to accelerate exploration, prototyping, synthesis, and quality, with sound judgment and awareness of governance.
Model-written summary · the original posting is authoritative