JPMorgan Chase
Experience Design Vice President
Wilmington, DE +1 · Director · Full-time · Posted Oct 7, 2026
- Location
- Wilmington, DE
Columbus, OH - Experience
- 5+ years of experience or equivalent expertise in user experience design or similar roles.
About the job
Leads strategic experience design and research for Auto Servicing and Collections, developing customer-centered solutions across products and services.
What you'll do
- Develop and execute design and research strategies aligned with business objectives and user needs.
- Lead end-to-end design initiatives, including service flows, wireframes, and interaction prototypes.
- Collaborate with cross-functional teams, promote inclusive and accessible design, and mentor junior designers.
What they ask for
- 5+ years of experience or equivalent expertise in user experience design or similar roles.
- Ability to create user journey representations, including storyboards, wireframes, and prototypes.
- Experience in inclusive design and accessibility guidelines.
- Advanced technical literacy covering client-side technologies, APIs, microservices, and technology-stack components.
Nice to have
- Design leadership or managerial experience; experience in financial services, banking, or regulated environments.
- Experience with auto finance, AI-assisted or agentic design, workflow automation, or reusable UX frameworks.
Tools
client-side technologies, APIs, microservices
AI focus
Preferred experience designing AI-assisted, agentic, or workflow automation experiences and using AI tools in discovery, design, and development.
Model-written summary · the original posting is authoritative