JPMorgan Chase
Experience Design Vice President
$142K–$205K
New York, NY · Director · Full-time · Posted Oct 22, 2026
- Experience
- 5+ years of experience or equivalent expertise in user experience design or similar roles.
About the job
Leads strategic experience design across Chase Travel, combining user research, inclusive design, and emerging AI capabilities to improve customer-facing and agent- and partner-facing experiences.
What you'll do
- Develop and lead design and research strategies, end-to-end initiatives, and prototypes across product areas.
- Promote inclusive and accessible design, mentor junior designers, and collaborate with product, data, and technology teams.
- Experiment with and scale AI-enabled design practices and emerging technologies to improve design quality, delivery speed, and customer outcomes.
What they ask for
- 5+ years of experience or equivalent expertise in user experience design or similar roles.
- Experience creating user-journey visuals, including storyboards, wireframes, and prototypes; and applying inclusive design and accessibility guidelines.
- Advanced technical literacy, including client-side technologies, APIs, microservices, and technology-stack components.
- Demonstrated experience applying AI-enabled tools and workflows and adopting emerging technologies in design or related work.
Nice to have
- Design leadership or managerial experience
Pay
$142,500.00-$205,000.00 USD base salary
Tools
client-side technologies, APIs, microservices
AI focus
Lead adoption and practical application of AI-enabled tools and workflows in design, research, content, or product development; experiment with the firm's AI tools to improve design quality, speed, decision-making, and customer outcomes.
Model-written summary · the original posting is authoritative