JPMorgan Chase
Experience Design Vice President
$142K–$205K
Palo Alto, CA · Director · Full-time · Posted Sep 17, 2026
- Experience
- 5+ years of experience or equivalent expertise in user experience design or similar roles; extensive experience in product, experience, service, or human-centered design leadership is also required.
About the job
Leads experience strategy and end-to-end service design for infrastructure platform products, aligning user needs, business goals, technology constraints, and operational outcomes.
What you'll do
- Set design and research strategy across infrastructure services, including Storage, Network Services, Data Protection & Recovery, and Data Center Services.
- Create and institutionalize journey maps, service blueprints, wireframes, prototypes, standards, and reusable interaction patterns.
- Partner with research, product, engineering, architecture, and operations teams to improve accessibility, usability, consistency, and customer outcomes.
What they ask for
- Create visual representations of user journeys, including storyboards, wireframes, and prototypes.
- Demonstrated experience in inclusive design and accessibility guidelines.
- Advanced technical literacy, including client-side technologies, APIs, microservices, and technology-stack impacts on user experience.
- Lead experience strategy and design initiatives across complex enterprise environments, including highly technical platforms or operational settings.
Nice to have
- Design leadership or managerial experience.
- Experience in infrastructure, platform engineering, cloud operations, financial services, regulated environments, or AI-assisted enterprise systems.
Pay
USD $142,500.00-$205,000.00 base salary (Palo Alto, CA)
Tools
APIs, microservices, SRE
AI focus
Partner with engineering and architecture teams on trustworthy technology-enabled and AI-enabled interaction models that balance automation, transparency, control, and operational safety; familiarity with AI-assisted enterprise experiences is preferred.
Model-written summary · the original posting is authoritative