JPMorgan Chase
Experience Research Senior Associate- Agentic
$95K–$160K
New York, NY +3 · Senior · Full-time · Posted Sep 15, 2026
- Location
- New York, NY
Plano, TX
Brooklyn, NY
Columbus, OH - Experience
- 3+ years leading generative and evaluative UX research.
About the job
Leads UX research strategy for AI-driven and agentic customer experiences across JPMorgan Chase’s Digital Channels products and platforms.
What you'll do
- Lead strategic mixed-methods research, selecting appropriate methods and aligning findings with product and platform strategy.
- Evaluate human–AI workflows, connect research to customer, business, and operational measures, and provide actionable recommendations.
- Build scalable research practices and mentor junior researchers.
What they ask for
- 3+ years leading generative and evaluative UX research using qualitative and quantitative methods.
- Experience leading research in technically complex, cross-product, or platform-scale problem spaces.
- Track record translating research into product strategy and measurable improvements.
- Ability to synthesize complex inputs into recommendations and communicate effectively across audiences.
Nice to have
- Research experience with user-facing AI/ML, copilots, or agentic workflows in regulated or high-stakes environments.
- Working knowledge of behavioral analytics and experimentation, including funnels, cohorts, and A/B testing.
Pay
USD 118,750.00-$160,000.00 base salary (New York, NY); USD 99,750.00-$140,000.00 base salary (Plano, TX); USD 118,750.00-$160,000.00 base salary (Brooklyn, NY); USD 95,000.00-$130,000.00 base salary (Columbus, OH)
Tools
AI/ML, A/B testing
AI focus
Researches and evaluates AI-driven and agentic customer experiences, including human–AI workflows, and helps teams assess downstream operational, legal, and risk implications.
Model-written summary · the original posting is authoritative