Fraud Account Specialist I Bilingual English and Spanish Required

What you'll do

• Handles a high volume of inbound calls, potentially over 100 per day, and supports clients with financial products.
• Assesses customer needs, explains solutions, and provides empathetic service while navigating multiple computer systems.
• Follows regulatory and departmental procedures and collaborates to meet team goals.

What they ask for

• Fluent reading and speaking in both Spanish and English.
• At least 1 year of customer interaction and support experience in phone or face-to-face settings, including multitasking with computer systems and working accurately.
• Strong communication, information-gathering, decision-making, problem-solving, and customer-support skills.
• High school diploma or GED; proficient computer literacy and ability to manage complex customer interactions with empathy and sound judgment.

Nice to have

• Developing ability to use data to understand issues and opportunities.
• Developing AI skills, including automation and prompt writing; exposure to AI-enabled business tools.

AI focus

Developing skills in AI technology for automation and prompt writing; exposure to AI-enabled business tools and willingness to adopt emerging technologies for process improvement.