JPMorgan Chase
Head of Card Customer Analytics & AI Enablement-Executive Director
$180K–$285K
New York, NY +2 · Director · Full-time · Posted Oct 4, 2026
- Location
- New York, NY
Plano, TX
Wilmington, DE - Experience
- 10+ years of progressive analytics experience.
- Education
- Master's or PhD in a quantitative field.
About the job
Leads Card Customer Analytics & Strategic Analytics, setting AI and analytics direction and delivering insights and solutions that shape product strategy, customer experience, and competitive positioning.
What you'll do
- Set AI and analytics strategy and partner across functions to move solutions from ideation through production.
- Lead analytics for customer experience, product design, portfolio performance, pricing, targeting, experimentation, and competitive intelligence.
- Lead and develop analytics teams while translating business priorities into analytical work and executive recommendations.
What they ask for
- Master's or PhD in a quantitative field.
- 10+ years of progressive analytics experience.
- Senior leadership experience managing and developing multidisciplinary analytics teams.
- Strong AI/ML foundation; working knowledge of GenAI and agentic AI patterns; proficiency in Python and/or R; experience with Snowflake or Databricks and experimentation at scale.
Nice to have
- Experience in Card, consumer lending, or payments analytics.
- Experience building competitive intelligence functions; familiarity with data architecture, MLOps, responsible AI, or Agile practices.
Pay
USD 204,250.00-$285,000.00 base salary (New York, NY); USD 180,500.00-$260,000.00 base salary (Plano, TX); USD 180,500.00-$260,000.00 base salary (Wilmington, DE)
Tools
Python, R, Snowflake, Databricks
AI focus
Sets AI/analytics strategy, evaluates emerging AI/ML techniques and tools, and leads responsible, scalable solutions through production. Identifies uses for generative AI and agentic AI, including large language models, retrieval-augmented generation, and agentic frameworks.
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