JPMorgan Chase
Head of Dining, Lifestyle & Cards Analytics
Wilmington, DE +1 · Director · Full-time · Posted Oct 9, 2026
- Location
- Wilmington, DE
Plano, TX - Experience
- 10+ years of applied experience; no alternative stated.
- Education
- Formal training or certification on analytics concepts.
About the job
Leads analytics strategy for premium card offerings, dining and lifestyle experiences, using insights to guide product design, customer strategy, and portfolio performance.
What you'll do
- Set the analytics vision and roadmap for dining, lifestyle experiences, and premium portfolios; establish performance management and measurement frameworks.
- Lead and develop managers and analysts, and deliver actionable recommendations to senior leaders and cross-functional partners.
- Use experimentation and responsibly governed AI and machine learning to improve analytics, reporting, monitoring, and decision-making.
What they ask for
- Formal training or certification on analytics concepts and 10+ years of applied experience.
- Senior leadership experience managing teams of managers and analysts, including vision-setting and talent development.
- Deep understanding of card portfolio economics and demonstrated expertise in product analytics, lifecycle performance, customer segmentation, and behavioral analytics.
- Expertise in experimentation and measurement, plus experience using AI, machine learning, and advanced analytics with responsible governance.
Nice to have
- Experience in premium cards, dining, travel, or rewards ecosystems.
- Experience building or scaling analytics functions, including operating models, tooling standards, or team capability frameworks.
Tools
artificial intelligence, machine learning
AI focus
Responsibly use artificial intelligence and machine learning to modernize analytical workflows, reporting, monitoring, measurement, and insight generation with appropriate controls and governance.
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