JPMorgan Chase
Home Lending Escrow Operations Vice President
Columbus, OH · Director · Full-time · Posted Oct 20, 2026
- Experience
- Minimum of five years in large-scale Operations management roles.
About the job
Leads Home Lending Escrow Analysis operations, overseeing monthly customer statements, regulatory obligations, team performance, controls, and customer escalations.
What you'll do
- Manage high-volume, regulated operations and ensure delivery of the annual Escrow Analysis summary statement.
- Oversee daily operations, service levels, controls, audits, capacity planning, productivity, staffing, and budget obligations.
- Handle escalations and partner across the organization to develop customer-oriented, controlled solutions.
What they ask for
- At least five years in large-scale Operations management roles.
- Strong knowledge of mortgage servicing and escrow operations.
- Experience building relationships with internal and external clients and vendors.
- Excellent written and oral communication skills.
Model-written summary · the original posting is authoritative