JPMorgan Chase
Issue Management Product Manager - Payments - Vice President
Plano, TX +1 · Director · Full-time · Posted Oct 28, 2026
- Location
- Plano, TX
Tampa, FL - Experience
- 5+ years, or equivalent expertise in product delivery or a relevant domain area.
About the job
Leads delivery and issue management for payments programs, improving client payment costs and ensuring accurate interchange and payment-brand fee pricing and billing.
What you'll do
- Manage end-to-end product delivery, including intake, dependencies, releases, operationalization, and performance reporting.
- Investigate data and client-setup issues, validate data, and improve controls, billing accuracy, and client cost outcomes.
- Coordinate change management and strategic initiatives across stakeholders; oversee audits and communicate insights to leadership.
What they ask for
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area.
- Experience with operational management and change readiness, continuous improvement, and product or platform-wide release and deployment processes.
- Working knowledge of payment network fees and interchange; background in billing reconciliations.
- Strong process/project management, attention to detail, presentation, communication, and time-management skills.
Nice to have
- Proficient knowledge of the product development life cycle, design, and data analytics.
- Working knowledge of Tableau, SQL, or Python; prior Merchant Services or Acquirer experience.
Tools
Tableau, SQL, Python
Model-written summary · the original posting is authoritative