JPMorgan Chase
J.P. Morgan Wealth Management - Senior Product Associate, Service Desktop
Plano, TX · Senior · Full-time · Posted Oct 7, 2026
- Experience
- 5+ years of product management, business analysis, or related product delivery experience.
- Education
- Bachelor’s degree or equivalent practical experience.
About the job
Supports product strategy and delivery for the Wealth Management Service Desktop, improving service tools and workflows through discovery, backlog management, launches, and performance measurement.
What you'll do
- Manage and prioritize the backlog for assigned capabilities, translating stakeholder needs into requirements, user stories, and acceptance criteria.
- Guide enhancements from research and testing through rollout, adoption, and post-launch improvement in partnership with cross-functional teams.
- Track product outcomes and support production stability, including incident triage, defect prioritization, and risk resolution.
What they ask for
- Bachelor’s degree or equivalent practical experience.
- Experience translating user, stakeholder, and business needs into product requirements, user stories, acceptance criteria, and prioritized backlog items.
- Experience identifying, shaping, or delivering AI-enabled product capabilities.
- Experience working in Agile, cross-functional teams and with user-centered design, service workflows, software development lifecycle, business process analysis, testing, and launch readiness.
Nice to have
- Financial services or wealth management experience.
- Experience with Salesforce Service Cloud or another enterprise customer relationship management platform.
Tools
Salesforce, Jira, Jira Align, Tableau, Snowflake
AI focus
Identify, shape, or deliver AI-enabled capabilities such as workflow automation, service assistance, intelligent recommendations, or service support use cases.
Model-written summary · the original posting is authoritative