JPMorgan Chase
Lead Software Engineer
Wilmington, DE · Full-time · Posted Oct 12, 2026
- Experience
- 5+ years applied experience; no alternatives stated.
- Education
- Formal training or certification on software engineering concepts.
About the job
Leads engineering for Consumer and Community Banking’s Operations Technology Voice organization, building and operating secure, scalable technology while guiding teams and adoption of AI-assisted engineering practices.
What you'll do
- Guide technical teams and deliver, review, and debug production code.
- Drive approved AI-assisted engineering practices, validation standards, and SDLC automation across teams.
- Influence product and technical decisions, mentor engineers, and promote firmwide engineering practices.
What they ask for
- Formal training or certification in software engineering concepts and 5+ years of applied experience.
- Hands-on experience with system design, application development, testing, and operational stability; advanced in one or more programming languages.
- Experience leading enterprise-authorized AI-assisted development and coaching engineers on responsible, secure, compliant usage and output validation.
- Experience with CI/CD, infrastructure as code, automated testing in a regulated enterprise environment, and secure engineering for sensitive customer data.
Nice to have
- Production IVR/contact center experience, especially migrations to Amazon Connect from legacy platforms.
- Amazon Connect components and integrations, including AWS Lambda, Amazon Lex, Amazon Polly, Kinesis, and agent desktop/CRM integrations.
Tools
Python, Java, Amazon Connect, AWS Lambda, Amazon Lex, Amazon Polly, Kinesis Video / Data Streams, Salesforce Service Cloud
AI focus
Leads adoption and governance of approved AI-assisted engineering for coding, review/refactoring, testing, release readiness, and incident/root-cause analysis; establishes validation standards and coaches teams on responsible, secure use.
Model-written summary · the original posting is authoritative