JPMorgan Chase
Lead Technology Support
$147K–$200K
Jersey City, NJ +1 · Full-time · Posted Oct 23, 2026
- Location
- Jersey City, NJ
Delaware, OH - Experience
- 5+ years of applied experience; no alternative stated.
- Education
- Formal training or certification on troubleshooting, resolving, and maintaining information technology services concepts.
About the job
Leads production application and infrastructure support, focusing on document and content management systems, operational stability, incident resolution, automation, and AI-assisted workflows.
What you'll do
- Lead service delivery and day-to-day maintenance across on-premises and cloud environments; manage incidents, problems, and changes.
- Monitor production systems, troubleshoot issues, conduct root cause analysis, and communicate resolutions to stakeholders.
- Build automation and lead adoption of enterprise-authorized AI capabilities for support workflows, with human validation and sensitive-data safeguards.
What they ask for
- Formal training or certification in IT service troubleshooting, resolution, and maintenance concepts, plus 5+ years of applied experience.
- Experience managing applications or infrastructure at scale across on-premises and public cloud environments; hands-on private/public cloud and Kubernetes or equivalent experience.
- Proficiency with observability and monitoring tools, such as Splunk on AWS, and hands-on scripting or programming with Java or Python.
- Experience with ITIL processes, including incident management, root cause analysis, and change management; demonstrated workplace use and validation of enterprise-authorized AI capabilities.
Nice to have
- Enterprise document or content management systems experience; familiarity with ServiceNow or equivalent.
- Understanding of the software development lifecycle, hybrid infrastructure optimization, or advanced observability practices.
Pay
$147,250.00-$200,000.00 USD base salary
Tools
Splunk on AWS, Java, Python, Kubernetes, ServiceNow, ITIL
AI focus
Use enterprise-authorized AI to improve incident triage and support workflows, validate recommendations before action, identify recurring interruption patterns, and protect sensitive data.
Model-written summary · the original posting is authoritative