JPMorgan Chase
Lounge Operations Senior Analyst
$95K–$145K
New York, NY · Senior · Full-time · Posted Oct 13, 2026
- Experience
- Three plus years.
About the job
Coordinates operational projects and opening readiness for airport lounges, then supports program adherence and continuous improvement after launch.
What you'll do
- Coordinate opening plans, milestones, risks, documentation, and cross-functional project updates.
- Review and develop training materials, operating procedures, playbooks, and administrative controls.
- Monitor post-launch adherence, coordinate facilities issues, and support process improvements with internal teams and lounge operators.
What they ask for
- Three plus years of experience in project coordination, operational readiness, training, hospitality operations, travel, aviation, or another customer-facing service environment.
- Experience coordinating projects with multiple stakeholders, workstreams, deadlines, and dependencies.
- Experience supporting operational readiness, training implementation, or launch of new programs, services, or physical locations.
- Strong written communication skills and proficiency with standard productivity tools for presentations, documents, spreadsheets, and project trackers.
Nice to have
- Experience in airport lounges, hospitality, aviation, travel, premium customer experiences, or luxury service environments.
- Experience opening customer-facing physical locations or developing readiness training, operating procedures, or playbooks.
Pay
$95,000.00-$145,000.00 USD base salary
Model-written summary · the original posting is authoritative