JPMorgan Chase
Mainframe Technology Support Lead
$147K–$200K
Columbus, OH +1 · Full-time · Posted Aug 31, 2026
- Location
- Columbus, OH
Jersey City, NJ - Experience
- 5+ years of applied experience in technology support concepts; 8+ years operating and managing IBM z-Series environments.
- Education
- Formal training or certification on technology support concepts; no degree requirement stated.
About the job
Leads mainframe infrastructure support and site reliability operations to maintain stable, available services and improve incident response across a 24x7 global environment.
What you'll do
- Lead teams delivering application or infrastructure services and ensure operational stability and availability.
- Monitor production, troubleshoot mainframe components, and lead incident, problem, and change management through service restoration.
- Promote enterprise-authorized AI use in operational workflows, validating recommendations and handling sensitive data appropriately.
What they ask for
- Formal training or certification in technology support concepts and 5+ years of applied experience.
- 8+ years operating and managing IBM z-Series environments.
- Leadership and people-management experience with operational or site reliability teams in a 24x7 support environment.
- Experience with replication technologies such as IBM CSM and GDPS, z-Series and HMC administration, and ServiceNow incident, problem, and change management.
Nice to have
- Practical Python development or experience with a general-purpose programming language or automation scripting.
- Knowledge of SRE principles, batch scheduling tools (CA-7, Control-M, and Zeke), JCL, or Netcool support.
Pay
$147,250.00-$200,000.00 USD base salary
Tools
IBM z-Series, IBM CSM, GDPS, Hardware Management Console (HMC), SSH, IMS, CICS, DB2
AI focus
Leads adoption of enterprise-authorized AI for incident triage and operational workflows, including identifying recurring interruption patterns and validating recommendations and remediation actions with human review, data sensitivity, security, and auditability in mind.
Model-written summary · the original posting is authoritative