JPMorgan Chase
Martech Operations and AI Enablement Lead - Vice President
Wilmington, DE · Director · Full-time · Posted Aug 6, 2026
- Education
- Bachelor’s degree in Data Science, Statistics, Information Systems, Marketing, Business, or related field.
About the job
Leads Martech operations and technology transformation, operationalizing platforms and AI capabilities to improve marketing execution, controls, productivity, and measurable business outcomes.
What you'll do
- Lead Martech operations transformation while overseeing channel execution, service delivery, execution quality, controls, and speed to market.
- Partner with Product and Technology to turn marketing needs into platform requirements, prioritized backlogs, release readiness, and adoption plans.
- Drive AI enablement, workflow modernization, governance, change management, and continuous improvement across marketing teams.
What they ask for
- Bachelor’s degree in Data Science, Statistics, Information Systems, Marketing, Business, or a related field.
- Experience leading Martech operations, marketing technology implementation, digital transformation, campaign operations, workflow automation, or AI enablement initiatives.
- Working knowledge of Martech tools and platforms; experience in data analytics, customer segmentation, audience strategy, measurement, or data-driven marketing execution.
- Experience improving and operationalizing technology capabilities and running, supporting, or transforming Martech operations or channel execution teams.
Nice to have
- Experience with Salesforce Marketing Cloud or similar marketing automation tools; understanding of responsible AI, governance, data controls, and human oversight.
- Experience with Agile delivery, release readiness, user acceptance testing, or work in financial services, regulated industries, or environments with rigorous controls.
Tools
Adobe, Segment, Tableau, Excel, SQL, Python, Salesforce Marketing Cloud
AI focus
Drives AI enablement for productivity, quality assurance, decision support, and content or workflow acceleration, with human-in-the-loop controls and responsible AI practices.
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