JPMorgan Chase
Merchant Dispute: Account Specialist I
Columbus, OH · Full-time · Posted Oct 23, 2026
- Experience
- At least 1 year in phone or face-to-face customer interaction and support.
- Education
- High school diploma or GED required.
About the job
Processes credit card disputes accurately and on time, primarily through operations work, with about 30% of the role involving outbound calls to clients.
What you'll do
- Manage a high volume of incoming dispute cases and follow established procedures and regulatory requirements, including Reg Z.
- Support customers and internal partners by gathering information, addressing needs, and handling interactions with empathy.
- Navigate multiple computer systems, complete routine tasks, and escalate non-standard issues to a supervisor.
What they ask for
- At least 1 year of customer interaction and support experience in phone or face-to-face settings, with accurate multitasking across computer systems.
- Strong communication, information-gathering, and decision-making skills; ability to handle complex interactions with empathy, composure, and sound judgment.
- Computer literacy, including reading, writing, and navigating multiple applications.
- High school diploma or GED.
Nice to have
- Knowledge of credit card and/or retail banking disputes.
- Banking experience.
Pay
USD $20.00-$24.83 base salary
Model-written summary · the original posting is authoritative