JPMorgan Chase
Overdraft Collections Account Specialist II - Bilingual English and Spanish Required
Columbus, OH · Full-time · Posted Oct 9, 2026
- Experience
- At least 2 years in phone or face-to-face customer interaction and support.
- Education
- High school diploma or GED required.
About the job
Handles customer collections inquiries by phone, supporting clients with financial products and offering solutions within established procedures.
What you'll do
- Manages high-volume inbound and outbound calls, potentially over 100 daily, and provides support for financial products.
- Assesses customer needs, explains solutions, and handles interactions with empathy and respect.
- Navigates multiple computer systems and follows regulatory and departmental procedures; refers non-standard issues to a supervisor.
What they ask for
- Fluent reading and speaking in both Spanish and English.
- At least 2 years of customer interaction and support experience in phone or face-to-face settings, with accurate multitasking across computer systems.
- Communication, negotiation, information-gathering, decision-making, and problem-solving skills.
- High school diploma or GED.
Nice to have
- Developing ability to use data to understand issues and opportunities.
- Developing skills in using AI technology for automation and prompt writing.
Pay
$21.18-$27.01 USD base salary
AI focus
Developing skills in using AI technology for automation and prompt writing are preferred.
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