Payments-Digital & Design-Business Continuity-Incident & Release Management-Product Manager-Vice President

What you'll do

• Govern release and change management, improve stability, and reduce incident volume and severity through problem management and root-cause analysis.
• Coordinate significant client-impacting incidents from detection and triage through resolution, communications, escalation, and follow-up.
• Develop product strategy, roadmap, backlog, success metrics, and AI-enabled or automated workflows to improve decisions and reduce manual effort.

What they ask for

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Demonstrated communications leadership during service disruptions, including drafting executive- and client-grade notifications under time pressure.
• Experience strengthening release and change processes, including readiness reviews, approvals, and back-out decisions.
• Demonstrated use of automation and/or AI-enabled tooling to reduce manual effort and improve decision-making, communications, or reporting.

Nice to have

• Experience building or improving dashboards and metrics for stability, change risk, and release quality.
• Track record leading major production incidents end-to-end, or delivering improvements across regions and time zones in a follow-the-sun model.

Pay

USD $133,000.00-$215,000.00 base salary (Palo Alto, CA)

AI focus

Apply AI-enabled tools and automation to improve decision quality, accelerate insight, strengthen communications, reimagine workflows, and eliminate manual effort using available firm tooling.