JPMorgan Chase
Process Improvement Associate II
Columbus, OH · Full-time · Posted Aug 25, 2026
- Experience
- At least 3 years in a professional setting developing and implementing process improvement or re-engineering programs.
About the job
Develops and implements process improvement programs to improve operational efficiency, reduce risk and manual work, and enhance service delivery across departments.
What you'll do
- Interview stakeholders, analyze and map processes, and identify improvement opportunities using data analytics.
- Develop process improvement initiatives and coordinate with cross-functional teams to align work with organizational goals.
- Present actionable insights to senior stakeholders and mentor team members while managing workstreams.
What they ask for
- At least 3 years of professional experience developing and implementing process improvement or re-engineering programs.
- Advanced analytical and problem-solving skills, with strong client management and executive-level communication skills.
- Data analytics proficiency, including interpreting models and diagrams to communicate data requirements and assets.
- Proficiency using digital process tools and AI systems to improve operational efficiency and service delivery.
Nice to have
- Systems thinking, customer service principles, and cross-functional collaboration.
- Experience with automation, agile methodologies, or AI-powered analytics and workflow tools.
Tools
digital process tools, AI systems, data analytics, statistical inference techniques
AI focus
Uses understanding of AI foundations and AI systems to optimize operational performance; preferred experience includes AI-powered analytics, workflow automation, or intelligent process tools.
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