JPMorgan Chase
Product Manager, Enterprise Communication Platforms
Plano, TX · Manager · Full-time · Posted Aug 20, 2026
- Experience
- 5+ years applied experience; no alternatives stated.
About the job
Owns the strategy, roadmap, and delivery of enterprise contact center capabilities, including integrating Amazon Connect workflows into business applications and operations.
What you'll do
- Define product vision, roadmap, requirements, backlog, metrics, and success measures.
- Partner with internal customers and technology teams to design and integrate contact center workflows.
- Coordinate cross-functional delivery, readiness, adoption, and senior stakeholder governance.
What they ask for
- Formal training or certification on product engineering concepts and 5+ years applied experience.
- Technology product management experience in a large, matrixed enterprise, with end-to-end product ownership.
- Experience delivering contact center and telephony solutions, including workflow design and business application integration.
- Experience with Agile methodologies, product lifecycle management, product metrics, and writing user stories and acceptance criteria.
Nice to have
- Working knowledge of Amazon Connect; experience integrating contact center platforms with case management, customer relationship management, or workflow orchestration tools.
- Familiarity with service management, analytics and experimentation, AI/ML customer-service use cases, or relevant product/cloud certifications.
Tools
Amazon Connect, Agile
AI focus
Preferred exposure to AI and machine learning use cases in customer service, workforce engagement, or operational intelligence.
Model-written summary · the original posting is authoritative