JPMorgan Chase
Product Manager- Voice IVR
Columbus, OH +2 · Manager · Full-time · Posted Oct 27, 2026
- Location
- Columbus, OH
Plano, TX
Wilmington, DE - Experience
- 5+ years in product management or a relevant domain area, or equivalent expertise; 5+ years in interaction management, call routing, call flow design, and configuration strategies.
- Visa sponsorship
- Visa sponsorship is not available for this position.
About the job
Leads the product strategy, roadmap, and lifecycle for voice interaction management solutions, improving customer journeys and operational performance.
What you'll do
- Set product vision and strategy; manage discovery, market research, and the product backlog.
- Lead cross-functional product initiatives and launches, and track success metrics including cost, reliability, functionality, and risk.
- Monitor market and competitor trends and develop experiments to improve customer journeys, specialist targeting, and efficiency.
What they ask for
- 5+ years of experience or equivalent expertise in product management or a relevant domain area.
- Advanced knowledge of the product development life cycle, design, and data analytics; ability to lead lifecycle activities from discovery through value management.
- 5+ years of experience in interaction management, call routing, call flow design, and configuration strategies.
- Core understanding of Amazon Connect Cloud Contact Center Solutions & Services, including design enablement, configuration management, customer journeys, and queue and specialist targeting.
Nice to have
- Experience in a highly matrixed, complex organization.
- Experience supporting more than one CCB Operations Function/Line of Business.
Tools
Amazon Connect Cloud Contact Center Solutions & Services
Model-written summary · the original posting is authoritative