JPMorgan Chase
Retail Customer Service Account Specialist I
Houston, TX · Full-time · Posted Oct 2, 2026
- Experience
- At least 1 year in phone or face-to-face customer interaction and support.
- Education
- High school diploma or GED required.
About the job
Provides first-line customer support for financial products by handling inbound calls, resolving client needs, and following established procedures.
What you'll do
- Handle a high volume of inbound calls and support customers with financial products.
- Understand customer needs, explain solutions, and manage interactions with empathy and respect.
- Navigate multiple computer systems, follow regulatory and departmental procedures, and refer non-standard issues to a supervisor.
What they ask for
- At least 1 year of customer interaction and support experience in phone or face-to-face settings, including multitasking with computer systems and working accurately.
- Communication, information-gathering, decision-making, problem-solving, and customer-support skills.
- Ability to manage complex interactions with empathy, composure, and sound judgment, and adapt to fast-paced environments.
- High school diploma or GED.
Nice to have
- Developing skills in using AI technology for automation and prompt writing; exposure to AI-enabled tools and willingness to adopt emerging technologies.
- Developing ability to use data to understand issues and opportunities; experience supporting multiple CCB Operations functions or lines of business (internal applicants).
AI focus
Preferred: use AI technology for automation and prompt writing, and adopt AI-enabled tools to support process improvement and operational excellence.
Model-written summary · the original posting is authoritative