JPMorgan Chase
Retail Customer Service Account Specialist II
Tempe, AZ · Full-time · Posted Oct 1, 2026
- Experience
- At least 2 years in phone or face-to-face customer interaction and support.
- Education
- High school diploma or GED required.
About the job
Provides first-line customer service for financial products by handling inbound calls, resolving client needs, and following established procedures.
What you'll do
- Handle a high volume of inbound calls and provide support for financial products.
- Interpret customer needs, explain solutions, and navigate multiple computer systems.
- Follow regulatory and departmental procedures, referring non-standard issues to a supervisor.
What they ask for
- At least 2 years of customer interaction and support experience in phone or face-to-face settings.
- Communication, information-gathering, decision-making, problem-solving, and customer support skills.
- Ability to multitask accurately across computer systems and manage complex interactions with empathy and sound judgment.
- High school diploma or GED.
Nice to have
- Developing ability to use data to understand issues and opportunities.
- Developing skills in AI technology for automation and prompt writing; experience supporting more than one CCB Operations Function/Line of Business.
AI focus
Developing skills in using AI technology for automation and prompt writing.
Model-written summary · the original posting is authoritative