JPMorgan Chase
Retail Customer Service Account Specialist II
San Antonio, TX · Full-time · Posted Oct 22, 2026
- Experience
- At least 2 years in phone or face-to-face customer interaction and support.
- Education
- High school diploma or GED required.
About the job
Provides phone-based customer support for financial products, resolving client needs within established procedures and referring non-standard issues to a supervisor.
What you'll do
- Handle a high volume of inbound calls and provide support for financial products.
- Understand customer needs, explain solutions, and manage interactions with empathy and respect.
- Navigate multiple computer systems while following regulatory and departmental procedures.
What they ask for
- At least 2 years of customer interaction and support experience by phone or face-to-face, with accurate multitasking across computer systems.
- Strong communication, information-gathering, decision-making, and problem-solving skills.
- Ability to manage complex interactions with empathy, composure, and sound judgment in a fast-paced environment.
- High school diploma or GED.
Nice to have
- Developing ability to use data to understand issues and opportunities.
- Developing skills in AI technology for automation and prompt writing.
AI focus
Developing skills in using AI technology for automation and prompt writing.
Model-written summary · the original posting is authoritative