JPMorgan Chase
Retail Customer Service Account Specialist II
Tempe, AZ · Full-time · Posted Oct 28, 2026
- Experience
- At least 2 years in phone or face-to-face customer interaction and support.
- Education
- High school diploma or GED required.
About the job
Provides first-line customer service for financial products by handling inbound calls, resolving customer needs, and following established procedures.
What you'll do
- Handle high volumes of inbound calls and support customers with financial products.
- Understand customer needs, explain solutions, and provide empathetic service while navigating multiple computer systems.
- Follow regulatory and departmental procedures and contribute to team goals.
What they ask for
- Communication, information-gathering, and decision-making skills.
- At least 2 years of customer interaction and support experience in phone or face-to-face settings, with accurate multitasking across computer systems.
- Ability to manage complex interactions with empathy and sound judgment, solve problems, and explain solutions.
- Proficient computer literacy; high school diploma or GED.
Nice to have
- Developing ability to use data to understand issues and opportunities.
- Developing skills in AI technology for automation and prompt writing.
AI focus
Developing skills in using AI technology for automation and prompt writing are preferred.
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