JPMorgan Chase
Retail Fraud Specialist II Bilingual English and Spanish Required
San Antonio, TX · Full-time · Posted Oct 24, 2026
- Experience
- At least 2 years in phone or face-to-face customer interaction and support.
- Education
- High school diploma or GED required.
About the job
Provides inbound-call support for financial products, helping clients with fraud-related concerns while following established procedures and escalating non-standard issues.
What you'll do
- Handles high-volume inbound calls and supports clients across financial products.
- Interprets customer needs, navigates multiple computer systems, and explains solutions with empathy.
- Follows regulatory and departmental procedures and contributes to team goals.
What they ask for
- Fluent reading and speaking in both Spanish and English.
- At least 2 years of customer interaction and support experience in phone or face-to-face settings, including multitasking with computer systems and working accurately.
- High school diploma or GED.
- Communication, information-gathering, decision-making, problem-solving, and computer literacy skills.
Nice to have
- Developing ability to use data to understand issues and opportunities; developing AI skills in automation and prompt writing, with exposure to AI-enabled business tools.
- For internal applicants, experience supporting multiple CCB Operations functions or lines of business.
AI focus
Preferred development of AI skills in automation and prompt writing, and exposure to AI-enabled business tools.
Model-written summary · the original posting is authoritative