JPMorgan Chase
Securities Services - Client Service Manager – Associate - Latin America
$72K–$104K
Tampa, FL · Manager · Full-time · Posted Oct 13, 2026
- Experience
- At least three to five years.
- Education
- Bachelor’s degree.
About the job
Supports institutional securities-services clients in Latin America by managing inquiries, escalations, service governance, and relationship activities.
What you'll do
- Support client relationships and satisfaction, respond to inquiries, and manage escalations.
- Monitor service levels and use CRM tools to capture feedback, track actions, and prepare relationship reviews.
- Coordinate training and projects, support accurate billing and payments, and guide junior team members.
What they ask for
- Bachelor’s degree.
- Three to five years of experience at a financial services organization focused on servicing institutional clients.
- Knowledge of Global Custody and/or Traditional, Hedge, Private Fund Services, or ability to quickly learn.
- Strong client-facing, communication, presentation, follow-up, prioritization, and collaboration skills.
Nice to have
- Works well in an evolving environment.
- Drive for continuous improvement.
Pay
USD 72,200.00-$104,000.00 base salary
Tools
proprietary CRM tools, KPIs, RAG ratings
Model-written summary · the original posting is authoritative