JPMorgan Chase
Senior Associate, AI Customer Journey Transformation Analytics
$92K–$155K
Columbus, OH +1 · Senior · Full-time · Posted Sep 24, 2026
- Location
- Columbus, OH
Wilmington, DE - Experience
- 2+ years of applied experience analyzing customer experiences, digital products/usage, operations, strategy, or a related field.
- Education
- Bachelor’s degree.
About the job
Uses customer behavior and journey analytics to improve self-service experiences, measure initiatives, and guide data-informed decisions.
What you'll do
- Analyze digital and phone customer journeys and communicate findings through narratives and visualizations.
- Develop analytics and experiment plans, including Objectives and Key Results, to measure customer impact.
- Partner across teams to prioritize customer experience improvements and support predictive modeling, machine learning, and advanced analytics.
What they ask for
- 2+ years of applied experience in customer experience, digital products or usage, operations, strategy, or a related field.
- Proficiency with SQL and experience working with customer behavior data.
- Bachelor’s degree.
- Strong analytical, communication, and structured problem-solving skills; able to turn data into actionable insights.
Nice to have
- Experience applying large language models and AI tools to business problems.
- Experience with Python or R, analytics or visualization tools, large-scale data environments, experiments, or financial services.
Pay
USD 92,150.00-$140,000.00 base salary (Columbus, OH); USD 99,750.00-$155,000.00 base salary (Wilmington, DE)
Tools
SQL, Python, R, Tableau, Alteryx, Adobe Analytics, Hadoop, Teradata
AI focus
Applies an AI-first approach and supports predictive modeling, machine learning, and advanced analytics; experience applying large language models and AI tools to business problems is preferred.
Model-written summary · the original posting is authoritative