JPMorgan Chase
Senior Associate, Payment Customer
Columbus, OH · Senior · Full-time · Posted Oct 19, 2026
- Experience
- 5 years.
- Visa sponsorship
- Applicants must be authorized to work for any employer in the US. Immigration sponsorship or takeover of employment visa sponsorship is not available.
About the job
Drives day-to-day product delivery for payment enrollment services, including customer permissions, limits, enrollment, and notifications.
What you'll do
- Coordinate cross-functional delivery plans, maintain and prioritize the backlog, and communicate progress, risks, and trade-offs.
- Write and refine epics, user stories, acceptance criteria, and supporting documentation; facilitate agile ceremonies.
- Coordinate release readiness, testing, and production validation, and support triage and resolution of defects and production issues.
What they ask for
- 5 years of experience in product delivery, technology, project delivery, or a related field within financial services or payments-adjacent domains.
- Experience delivering technology solutions with cross-functional stakeholders in a regulated or risk-managed environment.
- Working knowledge of modern software delivery practices, including APIs and microservices architectures; experience translating business requirements into testable user stories and acceptance criteria.
- Experience supporting agile delivery and backlog management using common tooling; ability to manage dependencies, prioritize competing work, and communicate clearly across audiences.
Nice to have
- Experience in retail banking, payments, or customer enrollment/entitlements capabilities.
- Familiarity with release governance, production change processes, and operational readiness practices.
Tools
APIs, microservices, Kafka, Jira, Confluence
Model-written summary · the original posting is authoritative