JPMorgan Chase
Senior Associate, Process Manager
OH · Manager · Full-time · Posted Oct 27, 2026
- Experience
- 3+ years applied experience in one of the listed fields; experience may be in a related field.
- Education
- Bachelor's degree or equivalent professional experience.
About the job
Leads governance, controls, audit-readiness, and process-improvement initiatives for Business Banking Marketing, including support for emerging insurance marketing oversight.
What you'll do
- Execute governance, control, monitoring, testing, remediation, and incident-management activities.
- Coordinate audit and assessment readiness, maintaining evidence, documentation, procedures, and training materials.
- Lead process improvements and support marketing governance tools and emerging insurance oversight capabilities.
What they ask for
- Formal training or certification on Process Manager concepts and 3+ years of applied experience in operations, project management, controls, governance, marketing operations, business management, or a related field.
- Ability to manage multiple cross-functional initiatives and competing priorities under tight deadlines.
- Strong analytical, problem-solving, communication, relationship-building, and stakeholder-influence skills; exceptional attention to detail.
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, and SharePoint.
Nice to have
- Experience supporting controls, operational risk, compliance, audit, governance, or business management programs in a regulated environment.
- Experience in insurance or other highly regulated industries; familiarity with marketing governance tools and workflow platforms.
Tools
Microsoft Office, Excel, PowerPoint, SharePoint
Model-written summary · the original posting is authoritative