JPMorgan Chase
Senior Product Associate, Card Customer Experience and Benefits
$100K–$155K
Plano, TX +1 · Senior · Full-time · Posted Oct 30, 2026
- Location
- Plano, TX
New York, NY - Experience
- 3+ years in product management or a closely related domain.
- Visa sponsorship
- Applicants must be authorized to work for any employer in the US. No immigration sponsorship or takeover of sponsorship of an employment visa is available at this time.
About the job
Partners across teams to discover, define, deliver, and improve card customer experience and benefits products using customer research, data, and product metrics.
What you'll do
- Identify and validate product opportunities; turn customer needs and market insights into hypotheses and feature concepts.
- Document product requirements, epics, and user stories, and coordinate scope, priorities, dependencies, and delivery plans.
- Monitor product metrics and post-launch performance, recommending enhancements based on data and feedback.
What they ask for
- 3+ years of experience in product management or a closely related domain.
- Proficient knowledge of the product development lifecycle, including discovery, definition, delivery, and iteration.
- Demonstrated experience with customer discovery and requirements definition.
- Working knowledge of data analytics concepts and strong data literacy.
Nice to have
- Experience supporting customer-facing digital products with measurable adoption and engagement goals.
- Familiarity with experimentation and measurement approaches, such as A/B testing or test-and-learn.
Pay
USD 99,750.00-USD 155,000.00 base salary
Model-written summary · the original posting is authoritative