JPMorgan Chase
Service Product Analytics Team - Quant Analytics Senior Associate
Columbus, OH · Senior · Full-time · Posted Oct 7, 2026
- Experience
- 3+ years of related experience.
- Education
- Bachelor's degree in a quantitative or related field.
- Visa sponsorship
- No employment-based immigration sponsorship; no assistance or documentation for other immigration sponsorship or benefits, including OPT or CPT.
About the job
Leads analytics initiatives for service operations to improve customer and product experiences, reduce costs, and measure the impact of products and programs.
What you'll do
- Partner with product owners and teams, and lead demand-mitigation analytics and operational KPI reporting.
- Analyze customer interactions and journeys across service channels; design tests and assess pilot and program performance.
- Build data solutions, dashboards, business cases, and presentations that communicate findings and support decisions.
What they ask for
- Bachelor's degree in a quantitative or related field.
- Proficiency in SQL for data querying and manipulation.
- Hands-on experience with standard data analytics tools and technologies.
- Experience delivering analytics solutions using Agile (Scrum or Kanban).
Nice to have
- Graduate degree in a related field.
- Familiarity with Snowflake; hands-on coding and process automation, AWS, data mining, statistical modeling, or machine learning are also noted.
Tools
SQL, R, Python, Tableau, Alteryx, Hadoop, Hive, Spark
AI focus
Familiarity with machine learning and other advanced analytics methods.
Model-written summary · the original posting is authoritative