JPMorgan Chase
Service Product Analytics Team - Quant Analytics Senior Associate
Wilmington, DE · Senior · Full-time · Posted Oct 20, 2026
- Experience
- 5+ years of related experience.
- Education
- Bachelor's degree in a quantitative or related field; graduate degree in a related field preferred.
- Visa sponsorship
- No employment-based immigration sponsorship; no assistance or documentation for other immigration sponsorship or benefits, including OPT or CPT.
About the job
Leads analytics initiatives for service operations to improve customer and product experiences, reduce operating expenses, and inform business decisions through data analysis and reporting.
What you'll do
- Partner with product owners and groups, lead performance metrics and KPI reporting, and use analytics to improve business performance.
- Analyze customer journeys across service channels, design tests and pilots, and evaluate program results to inform customer strategies.
- Develop automated data solutions, dashboards, visualizations, business cases, and presentations of findings for stakeholders and executives.
What they ask for
- Bachelor's degree in a quantitative or related field.
- Proficiency in SQL for data querying and manipulation.
- Hands-on experience with standard data analytics tools and technologies, including SQL, R, Python, Tableau, Alteryx, Hadoop, Hive, Spark, Impala, Sqoop, RDBMS, or Trifacta.
- Experience delivering analytics solutions using an Agile (Scrum or Kanban) methodology.
Nice to have
- Hands-on experience writing code and automating data sourcing, transformation, and analysis across structured and unstructured sources; familiarity with AWS, data mining, statistical modeling, machine learning, and other advanced analytics methods.
- Familiarity with Snowflake; graduate degree in a related field.
Tools
SQL, R, Python, Tableau, Alteryx, Hadoop, Hive, Spark
AI focus
Familiarity with machine learning and other advanced analytics methods.
Model-written summary · the original posting is authoritative