JPMorgan Chase
ServiceNow Technology Support III - Production Support
$114K–$155K
San Francisco, CA · Full-time · Posted Jul 17, 2026
- Experience
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
About the job
Supports the stability, availability, performance, and ongoing improvement of ServiceNow production environments and integrations.
What you'll do
- Provide operational support, monitor environments, and troubleshoot and resolve production issues.
- Manage ServiceNow APIs and integrations, and automate operational tasks.
- Collaborate on enhancements, advise internal customers, and document support procedures; participate in weekend on-call rotation.
What they ask for
- Strong knowledge of ServiceNow platform architecture, modules, and administration.
- Experience with ServiceNow integrations, APIs, and web services; proficiency in JavaScript, Glide API, and web development frameworks.
- Familiarity with ITIL processes, ServiceNow ITSM workflows, and production monitoring tools.
- Strong analytical, problem-solving, workload-management, communication, and ownership skills.
Nice to have
- ServiceNow certifications, automation scripting, or workflow development experience.
- Experience with MCP servers and AI technologies, or knowledge of Agile development methodologies.
Pay
USD $114,000.00-$155,000.00 base salary
Tools
ServiceNow, Splunk, Grafana, APICA, JavaScript, Glide API, ITIL, MCP servers
AI focus
Leverage MCP servers and AI technologies to optimize operational processes (preferred).
Model-written summary · the original posting is authoritative