JPMorgan Chase
Site Reliability Engineer II
Tampa, FL · Full-time · Posted Sep 19, 2026
- Experience
- 2+ years of applied experience; stated for NAMR/APAC – India/LATAM/Hong Kong.
- Education
- Formal training or certification on software engineering concepts.
About the job
Delivers and operates reliable applications and infrastructure for JPMorgan Chase’s Payments Technology team, improving production monitoring, incident response, and service reliability.
What you'll do
- Deliver application and infrastructure services and manage incident, problem, change, and event processes.
- Define and maintain SLOs, SLIs, and error budgets; monitor production services and resolve reliability issues.
- Instrument services with Dynatrace and use authorized AI capabilities to support triage, analysis, and reliability improvements, validating outputs and protecting sensitive data.
What they ask for
- Formal training or certification in software engineering concepts and 2+ years of applied experience (NAMR/APAC – India/LATAM/Hong Kong).
- Large-scale on-premises and public cloud experience, including DNS, TCP/IP, VPN, and load balancing.
- Hands-on observability experience and microservices engineering with Java, Spring Boot, and Apache Kafka.
- Experience with the named data, DevOps, and scripting technologies, including Oracle, Jenkins, Docker, Kubernetes, Python, and Bash/PowerShell.
Nice to have
- Banking or payments domain experience, such as Client Liquidity, high- and low-value payments, or SWIFT.
- Experience with general-purpose programming languages and/or automation scripting.
Tools
Dynatrace, Geneos, Splunk, Java, Spring Boot, Apache Kafka, Oracle, GemFire/Geode
AI focus
Uses enterprise-authorized AI to assist incident triage, troubleshooting, runbook drafting, and post-incident analysis; identifies recurring toil and reliability risks, validates recommendations, and applies data-sensitivity, security, resiliency, and auditability controls.
Model-written summary · the original posting is authoritative