JPMorgan Chase
Solution Analyst III - ServiceNow
Plano, TX · Full-time · Posted Oct 19, 2026
- Experience
- 3+ years, or equivalent expertise, in solutions analysis, technical program delivery, or a related field.
- Education
- Bachelor’s degree or equivalent practical experience.
About the job
Translates business needs into prioritized, testable user stories and requirements, coordinating delivery, testing, controls, and stakeholder alignment for technology solutions.
What you'll do
- Elicit and document requirements, analyze workflows and gaps, and maintain clear product backlog items and supporting documentation.
- Coordinate with product, engineering, architecture, controls, operations, QA, and business stakeholders to resolve trade-offs and support testing through defect resolution.
- Monitor delivery outcomes, risks, controls, and success metrics, and drive continuous improvement.
What they ask for
- 3+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field.
- Advanced applied experience in a Business Analyst, Solutions Analyst, Product Analyst, or similar role delivering technology solutions.
- Experience managing prioritized backlogs and translating complex requirements into user stories with clear acceptance criteria.
- Strong understanding of Agile delivery (Scrum/Kanban), plus clear communication across technical and non-technical stakeholders.
Nice to have
- Experience with ServiceNow platform.
- ServiceNow Certified System Admin.
Tools
ServiceNow, Scrum, Kanban
Model-written summary · the original posting is authoritative