JPMorgan Chase
Technology Support II - Associate - CIB Securities Services
Houston, TX · Full-time · Posted Oct 5, 2026
- Experience
- 2+ years, or equivalent expertise
About the job
Supports production application flows for CIB Securities Services by troubleshooting service issues and helping maintain operational stability, availability, and performance.
What you'll do
- Analyze, troubleshoot, and monitor production application flows using observability tools.
- Participate in problem management and support validated remediation of recurring interruptions.
- Escalate and communicate issues and solutions to business and technology stakeholders, identifying trends across incidents, problems, and changes.
What they ask for
- 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining IT services.
- Working knowledge of enterprise-authorized AI for production support, including validation and data-sensitivity awareness.
- Knowledge of applications or infrastructure in a large-scale on-premises or public-cloud technology environment.
- Exposure to observability and monitoring tools and techniques, and familiarity with ITIL processes.
Nice to have
- Bachelor's in Computer Science or Engineering
Tools
ITIL
AI focus
Uses enterprise-authorized AI to speed incident triage and root-cause hypothesis generation, validate recommendations, and identify recurring interruption patterns in support of remediation.
Model-written summary · the original posting is authoritative