Technology Support III - Application & Infrastructure Support Engineer III (AI-Enabled)

What you'll do

• Maintain and monitor production systems, troubleshoot interruptions, and support incident, problem, and change management.
• Use authorized AI capabilities for incident triage, trend analysis, and engineering tasks, validating outputs and protecting sensitive data.
• Promote validated AI-assisted engineering practices and communicate issues and solutions to business and technology stakeholders.

What they ask for

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Experience using and leading effective use of enterprise-authorized AI capabilities in production support and software development, with strong validation, security, and data-sensitivity practices.
• Knowledge of applications or infrastructure in large-scale environments on premises and in public cloud; experience with observability and monitoring tools and techniques.
• Experience with Python and Terraform; strong understanding of Kubernetes and microservices architecture.

Nice to have

• Experience with one or more general purpose programming languages and/or automation scripting.
• Exposure to microservice architecture, especially EKS and ECS in AWS; working understanding of public cloud.

Tools

Python, Terraform, Kubernetes, EKS, ECS, AWS

AI focus

Uses and leads adoption of enterprise-authorized AI for incident triage, trend analysis, coding, code review/refactoring, test acceleration, troubleshooting, and root-cause analysis, with validation and safeguards for correctness, security, and data sensitivity.